We answer your questions FAQS

Everything you need to know to plan your perfect vacation at Hotel El Puntazo.

What is the Complejo el Puntazo?

A complex of three hotels consisting of:
Hotel el Puntazo I*
Hotel el Puntazo II****
Hotel Punta del Cantal****
They have a swimming pool and share the dining room service, located next to the reception of Hotel el Puntazo II****.
They are located next to each other and offer various services such as: private parking, swimming pools, solarium, café-bar, meeting room, massage room, restaurant and common terraces.

What are the opening hours?

The schedule may vary depending on the season or the day of the week. It is recommended to check in advance or contact us directly.

At what time is check-in and check-out?

Check-in is from 3:00 PM and check-out is until 12:00 PM.

Is it possible to request a Late Check-out?

Generally yes, although it depends on the hotel's availability.

Is the reception always open?

Yes, it is open 24 hours.

Is a prior reservation required?

It depends on the activity (restaurant, pool, events, etc.). On weekends or during high season, it is usually recommended to book in advance. It is essential to book the rooms.

Can private events (birthdays, weddings, etc.) be held?

Yes, the complex usually has spaces available for events. It is best to check availability and terms.

Is there a restaurant or bar inside the complex?

Yes, there is usually a breakfast and dinner service, buffet style (depending on occupancy), as well as a food and drinks service at the bar-cafeteria.

Do you offer options for people with special dietary requirements?

In many cases yes (vegetarian, gluten-free, etc.), but it is advisable to notify in advance.

Is there a pool?

Yes, there is a pool, although access may require a ticket or reservation.

Are activities or events organized?

Yes, we organize events with live music, weddings, baptisms and communions, themed parties, or sports activities.

Can outside food or drinks be brought in?

It is usually not allowed.

Are pets allowed?

Yes, but not throughout the entire Complex. It is best to check directly with the hotel.

Are there any dress codes or conduct rules?

Yes, there are usually basic rules to ensure coexistence and safety. You cannot enter common areas such as the dining room, bar, etc., while wet, wearing beach flip-flops, or without a shirt or clothing.

Is parking available?

Yes, there is an outdoor area at the entrance that is free (reservations are not allowed) and another enclosed parking or garage area, which is paid and has surveillance cameras.

Is it accessible for people with reduced mobility?

In general yes, but it is advisable to speak directly with the hotel because there are rooms that are not accessible.